REFUND POLICY

Last Updated: 17 November 2023

Thank you for choosing The Hip Kiln. We appreciate your trust in us and are committed to providing you with a positive experience. Please read our Refund Policy carefully to understand our practices regarding refunds.

Refund Eligibility:

Refunds will be considered under the following circumstances:

1. Item Defect or Damage: If your item is defective or damaged at the time of pickup, please contact us within 14 business days of receiving your order. We may request photo evidence of the damage to initiate the refund process.

2. Fault of The Hip Kiln: If the item is destroyed due to an error on our part or the fault of The Hip Kiln employees during production or handling, we will issue a full refund.

How to Request a Refund:

To initiate a refund, please contact our customer service team at hello@thehipkiln.com within 14 days of receiving your order. Please provide a copy of your receipt and details about the issue. Our team will review your request and guide you through the refund process.

Refund Process:

Once your request is approved, the refund will be processed within10 business days. The refund will be issued to the original method of payment used during the purchase.

Shipping Fee Refunds:

Shipping fees are non-refundable, except in cases where an error has been made on our part.

Refund Status:

You will be notified via email once your refund has been processed. If you have any questions about the status of your refund, please contact us at hello@thehipkiln.com.

Contact Information:

If you have any questions or concerns regarding our Refund Policy, please contact us at hello@thehipkiln.com.